In the upper menu bar select Server Properties. Uninstall the printer through control panel. The only thing I can recommend you try is the following. With all previous versions of Windows you knew your printer would work at least to the next version of Windows but with Windows as a service you don't know if a device will be rendered unsupported after a Windows 10 update. This is the main issue I have with Windows 10 as a service. Lexmark S815/S816 (Lexmark S800 Series).Use existing Windows 8, 8.1 print drivers for the following inkjet models: Microsoft may choose, at its own discretion, to completely discontinue printing support for these products in future Windows 10 operating system updates. These products were developed before Lexmark had knowledge of the re-designed Windows 10 printing system, but will support basic printing features. If your brother has the same printer then it's possible the last Windows 10 update rendered the printer not supported.
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